Please note that the guarantee does not cover any defects caused by negligence, failure to follow the correct maintenance instructions or other forms of accidental physical damage including water damage. In addition, damages due to unforeseen events such as natural disasters are not covered.

The guarantee also does not cover 100% made-to-order items that are not a part of our existing product range. Furthermore, if your rustic wooden shelf is exposed to extreme atmospheric conditions such as an open fire or radiator, extreme heat inside the room which may cause alteration or distortion of the original structure – the lifetime guarantee shall not cover damages or wear-and-tear due in light of the aforementioned.

At the moment, we are offering lifetime guarantees on products purchased and installed within the UK only.

Solid Wood Characteristics Not Covered by the Guarantee

Due to environmental factors such as change in humidity and temperature, solid wood may exhibit certain characteristics including swelling, shrinking, and very minor movement or splitting. It should be noted that this internal movement is completely normal and does not affect the lifespan or durability of your bespoke rustic shelf.

These natural movements are in no way structural anomalies or shortcomings and are, therefore, not covered by the lifetime guarantee.